Frequently Asked Questions
Everything you need to know about your Hanaes experience.
What is the typical shipping timeframe for an order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
Hanaes accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How do I ensure I am choosing the right size or product?
Each product page features a detailed description and a specific size guide. If you have further questions, our customer support team is available via live chat to help you make the perfect choice.